Service · Investors, developers and universities
Choosing the wrong operator costs you three years.
A structured, independent tender that ends in a scored comparison and a recommendation you can defend at committee — run across the UK, Europe, the United States and Australia.
The problem
Operator selection is usually decided on relationships, a pitch deck and a fee percentage. None of those predict how a building performs in year three. The operators who present best are not reliably the operators who lease best, and fee comparison without a like-for-like scope is close to meaningless.
What is included
- Light — Executive Summary: longlist of suitable operators, screening against agreed criteria, data room built and populated, written comparison summary and shortlist recommendation. You run the conversations; we give you the analysis to run them well.
- Full — Managed Tender: everything in Light, plus ITT drafted and issued and clarification questions managed
- Phase 1 written submissions scored against a weighted matrix agreed in advance
- Phase 2 in-person presentations convened, chaired and scored
- Fee and management agreement compared on a like-for-like commercial basis
- Reference calls with existing clients of each shortlisted operator
- Final recommendation and support through to appointment
Ways to buy it
Light
Executive Summary
Longlist, screening, data room and a shortlist recommendation. No meetings run.
Full
Managed Tender
The whole process, from ITT through chaired presentations to appointment.
Why the weighted matrix matters
Agreeing the scoring criteria before anyone presents is the single thing that most improves the outcome. It forces the decision to be made on what the asset needs rather than on who performed best in a room, and it gives you a defensible audit trail when someone asks why you appointed them.
Common questions
Asked often enough to answer here.
How long does an operator tender take?
A Light executive summary typically runs three to four weeks. A full managed tender usually takes eight to twelve weeks from kick-off to appointment, driven mainly by how quickly bidders respond and how easily decision-makers can be assembled for Phase 2 presentations.
Do you have commercial relationships with operators?
No. We take no introduction fee, commission or ongoing payment from any operator, and we do not bid to manage the assets we run tenders for. Any interest that could be perceived as a conflict is declared in writing before an engagement begins.
Can universities use this for joint venture partners?
Yes. The same process is used by universities selecting development partners, joint venture partners and managing agents for their residential estate, adapted to public procurement requirements where they apply.
Free first conversation
Tell us what is not working.
Most people arrive with a scheme that is not performing, an operator they cannot read, or a board paper due Friday. Any of those is a fine place to start. Thirty minutes, no proposal attached.