The challenge
Operator selection is usually decided on relationships, a pitch deck and a fee percentage. None of those predict how a building performs in year three. The operators who present best are not reliably the operators who lease best, and fee comparison without a like-for-like scope is close to meaningless.
How it works
The first conversation is about the asset and the strategy, not the operators. What the building needs to do, over what horizon, and what would count as a good appointment in three years. That produces the criteria.
We then agree the weighted scoring matrix before anyone presents — the single thing that most improves the outcome, because it forces the decision onto what the asset needs rather than who performed best in a room. Longlist, screening and data room follow.
For a full tender, the ITT goes out, written submissions are scored, and shortlisted operators are convened for chaired presentations. We run reference calls with their existing clients, compare fees and management agreements like for like, and give you a recommendation you can take to committee with the working shown.
What is included
- Light — Executive Summary: longlist of suitable operators, screening against agreed criteria, data room built and populated, written comparison summary and shortlist recommendation. You run the conversations; we give you the analysis to run them well.
- Full — Managed Tender: everything in Light, plus ITT drafted and issued and clarification questions managed
- Phase 1 written submissions scored against a weighted matrix agreed in advance
- Phase 2 in-person presentations convened, chaired and scored
- Fee and management agreement compared on a like-for-like commercial basis
- Reference calls with existing clients of each shortlisted operator
- Final recommendation and support through to appointment
Who is this for?
Light
Executive Summary
Longlist, screening, data room and a shortlist recommendation. No meetings run.
Full
Managed Tender
The whole process, from ITT through chaired presentations to appointment.
Why RESI Consultancy
[Tailor this section — who uses it, and what changed as a result.]
We have sat on the other side of this work. The people delivering it have run the buildings, written the budgets and defended the numbers to owners — which is a different starting point from a framework and a benchmark.
We take no introduction fee or commission from any operator or vendor, and we do not bid for the work we advise on. Any interest that could be perceived as a conflict is declared in writing before an engagement begins.
Outcomes
A defensible decision
A scored matrix agreed before anyone presented, so you can show why this operator and not the other one.
Like-for-like commercial comparison
Fees and management agreements compared on the same basis, which is rarely how they arrive.
An operator suited to the asset
Not the one that presents best — the one whose track record matches what this building has to do.
A clean start
Independence from the incumbent, and no commercial relationship with any bidder.
Common questions
Asked often enough to answer here.
How long does an operator tender take?
A Light executive summary typically runs three to four weeks. A full managed tender usually takes eight to twelve weeks from kick-off to appointment, driven mainly by how quickly bidders respond and how easily decision-makers can be assembled for Phase 2 presentations.
Do you have commercial relationships with operators?
No. We take no introduction fee, commission or ongoing payment from any operator, and we do not bid to manage the assets we run tenders for. Any interest that could be perceived as a conflict is declared in writing before an engagement begins.
Can universities use this for joint venture partners?
Yes. The same process is used by universities selecting development partners, joint venture partners and managing agents for their residential estate, adapted to public procurement requirements where they apply.
Free first conversation
Tell us what is not working.
Most people arrive with a scheme that is not performing, an operator they cannot read, or a board paper due Friday. Any of those is a fine place to start. Thirty minutes, no proposal attached.