The challenge
Development and operation are different disciplines, and the handover between them is where value is most often lost. The most common failure is starting mobilisation at practical completion, by which point the first leasing cycle has already been compromised.
How it works
We work back from practical completion. The programme sets out what has to happen and when — recruitment, training, systems, compliance, marketing — with the critical path made explicit so slippage is visible early.
Recruitment usually starts first: a general manager and senior team six to nine months out, the wider operational team three to four months out. Systems selection runs alongside, because implementation takes longer than anyone plans for.
Closer to handover it becomes daily: asset register, snagging interface, compliance documentation, pre-launch marketing readiness and the opening budget. On embedded engagements we run it. On advisory, we build the programme and your team delivers it.
What is included
- Programme and critical path from handover to first move-in
- Recruitment structure and hiring support
- Training and standard operating procedures
- Systems selection and implementation
- Asset register, snagging interface and compliance documentation
- Pre-launch sales and marketing readiness
- Opening budget and first-year operating plan
Who is this for?
Mobilisation plan
Advisory
If you have the team and need the programme.
Embedded management
Hands-on
If you need someone to run it.
Why RESI Consultancy
[Tailor this section — who uses it, and what changed as a result.]
We have sat on the other side of this work. The people delivering it have run the buildings, written the budgets and defended the numbers to owners — which is a different starting point from a framework and a benchmark.
We take no introduction fee or commission from any operator or vendor, and we do not bid for the work we advise on. Any interest that could be perceived as a conflict is declared in writing before an engagement begins.
Outcomes
A building that opens leased
The first leasing cycle protected, because mobilisation started early enough to matter.
A team in place and trained
Hired to a plan, with onboarding finished before the peak rather than during it.
Systems that work on day one
Selected and implemented on the critical path, not retrofitted afterwards.
A costed opening budget
First-year operating plan built from the building, not a benchmark.
Common questions
Asked often enough to answer here.
When should mobilisation start?
Nine to twelve months before practical completion for a new operating platform, and six months where an established operator is taking on an additional asset. The most common failure is starting at practical completion, by which point the first leasing cycle has already been compromised.
Free first conversation
Tell us what is not working.
Most people arrive with a scheme that is not performing, an operator they cannot read, or a board paper due Friday. Any of those is a fine place to start. Thirty minutes, no proposal attached.