The challenge
Cost bases drift. Contracts renew quietly. Staffing models are set once and rarely revisited. None of it is anyone’s fault and all of it is expensive.
How it works
We start with the numbers you already have — twelve months of operating expenditure, the contract register and the staffing model — and benchmark them against comparable assets.
Site visits follow, because a cost base only makes sense once you have seen the building. Rota patterns, servicing routes, utilities, FM, cleaning, waste and insurance all get looked at against what the building actually needs rather than what it has always had.
Output is an improvement plan with each action quantified, prioritised and given an owner. On implementation engagements we stay to deliver it.
What is included
- Full opex interrogation, line by line and benchmarked
- Staffing model and rota efficiency
- Utilities, FM, cleaning, waste and insurance
- Systems and process waste
- NOI improvement plan with quantified, prioritised actions and an owner against each
Who is this for?
Opex benchmark
Desktop
A quick read on whether the cost base is competitive.
Full review
With site visits
The complete interrogation.
Implementation
Support
We stay to help deliver the plan.
Why RESI Consultancy
[Tailor this section — who uses it, and what changed as a result.]
We have sat on the other side of this work. The people delivering it have run the buildings, written the budgets and defended the numbers to owners — which is a different starting point from a framework and a benchmark.
We take no introduction fee or commission from any operator or vendor, and we do not bid for the work we advise on. Any interest that could be perceived as a conflict is declared in writing before an engagement begins.
Outcomes
Quantified savings
Each action costed, prioritised and given an owner, so the plan can be delivered rather than admired.
A defensible cost base
Benchmarked against comparable assets, so you know which lines are genuinely out of step.
Fewer surprises
Contracts and renewal dates in one place, which is often the first time that has existed.
Common questions
Asked often enough to answer here.
How much can an operational review typically save?
It varies with how recently the asset was tendered and how tightly it is run. Buildings that have not had contracts benchmarked in three years or more usually show meaningful savings in utilities, FM and insurance. We would rather set expectations at the first conversation, once we have seen the current cost base, than publish a headline percentage that flatters the service.
Free first conversation
Tell us what is not working.
Most people arrive with a scheme that is not performing, an operator they cannot read, or a board paper due Friday. Any of those is a fine place to start. Thirty minutes, no proposal attached.